Contact us
We reply to every email within 2–3 business days.
If “Open in mail app” does nothing, your browser has no email app set up — copy the address and use webmail instead.
What to include
You'll get a faster answer if your first message has everything in it. Please tell us:
- the email address you ordered with, or your order number;
- which item the message is about;
- what's wrong, in a sentence or two;
- photos, if an item arrived damaged, faulty or incorrect.
Common questions
Where is my order?
Orders are processed in 1–2 business days, then delivery takes anywhere from 5 to 20 business days depending on where you are. Full estimates are on the Shipping & Delivery page. If the estimate for your country has passed, email us and we'll chase it.
Can I change or cancel my order?
If it hasn't shipped yet, yes — email us as soon as you can and we'll cancel and refund it in full. Once it's dispatched we can't recall or redirect it.
Can I return something?
All sales are final, so we don't accept change-of-mind returns. We will replace or refund an order that never arrived, arrived damaged, or was the wrong item — see the Refund Policy for how to claim.
Something about my data
Requests to access, correct or delete your personal data go to the same address. See the Privacy Policy for what we hold and your rights over it.