Refund & Returns Policy
Last updated: 28 July 2026
All sales are final. We do not offer refunds, returns or exchanges for change of mind.
Please read product descriptions and check your basket carefully before you pay. If you are unsure whether an item is right for you, email us before ordering and we will help.
1. No change-of-mind returns
Because of how our orders are sourced and fulfilled, we cannot accept a return or issue a refund simply because you changed your mind, ordered the wrong item, no longer want the item, or found it cheaper elsewhere. This includes:
- ordering the wrong size, colour, variant or quantity;
- the item not matching your expectations of style or feel;
- delivery taking longer than you hoped, within our stated estimates;
- failing to collect a parcel, or giving an incorrect delivery address.
2. When we will put things right
A “no refunds” policy does not mean we walk away from a genuine problem. We will replace an item or refund you in full if:
- Your order never arrives. If the tracked delivery window has passed and the parcel cannot be located, we will replace or refund it.
- The item arrives damaged or faulty. Manufacturing faults and transit damage are on us.
- You received the wrong item. If what arrived is materially different from what you ordered, we will correct it.
How to make a claim
Email support@vahemstore.com within 14 days of delivery (or of the expected delivery date if nothing arrived) with:
- your order number or the email address you ordered with;
- a short description of the problem;
- clear photographs, if the item is damaged, faulty, or the wrong product.
We aim to respond within 2–3 business days. Approved refunds are returned to your original payment method and typically appear within 5–10 business days, depending on your bank.
3. Items we cannot take back at all
Even where a return might otherwise be possible, we cannot accept items that have been used, worn, washed or altered, items returned without their original packaging, or — for hygiene reasons — personal care items, earrings, and similar goods once opened.
4. Cancelling an order
If your order has not yet been dispatched, email us as soon as possible and we will cancel it and refund you in full. Once an order has been dispatched it cannot be cancelled.
5. Your statutory rights
Where the law of your country gives you consumer rights that cannot be signed away by a policy like this one, those rights apply regardless of anything above. In particular, consumers in the EU/EEA and the United Kingdom generally have a statutory right to withdraw from a distance purchase within 14 days of receiving the goods, subject to the exceptions in that legislation. Nothing here limits your legal rights in respect of goods that are faulty, not as described, or not fit for purpose.
6. Contact
Any question about this policy or an order: support@vahemstore.com.